Patient satisfaction data

The fourth quarter of 2024

Patient satisfaction is extremely important to us. That’s why, the day after examinations or procedures, we invite our patients to share their opinions about our hospital’s services via an online questionnaire.

Take a look at our key results, based on 1,475 evaluations from the previous quarter (January 1 – March 31, 2025).
Ratings are given on a scale from 1 to 10, and the data reflects the average scores expressed as percentages.

We thank our patients for their feedback – your insights help us continuously improve our services.

94,7%

94,7% of our patients are satisfied with the services provided by our hospital

92,9%

92.9% of our patients would recommend our hospital to their family and friends

96,8%

Accessibility of the call center

97,0%

Quality of customer communication

97,7%

Helpfulness of the reception staff

96,7%

Waiting conditions

98,3%

Professional competence of the doctors

98,6%

Performance of the healthcare staff

98,1%

Quality of surgery scheduling

97,2%

Quality of inpatient care